Return & Refund Policy

1. Overview

You may request a return or exchange within 15 days of delivery, subject to the conditions below. Return pickups on eligible orders are free and insured.

2. Eligibility

To be eligible, the item must be:

• Unused, unworn and in original condition, with all tags and dust bags intact.
• In its original packaging.
• Accompanied by proof of purchase (order number or invoice).

3. Non-returnable items

For hygiene and safety, some items cannot be returned or exchanged unless they arrive damaged or defective:

• Perfumes and fragrances once the seal is broken or the item has been used.
• Personalised, monogrammed or made-to-order pieces.
• Items marked as final sale.

4. How to start a return or exchange

Email info@sogann.com or WhatsApp +91 92576 15556 with your order number and reason. Our team will confirm eligibility and arrange a free insured pickup where available.

5. Exchanges

For a different colour or size, tell us when you start the return. Exchanges are subject to stock; if your preferred item is unavailable we will offer an alternative or a refund.

6. Refunds

Once we receive and inspect the returned item, we will notify you of approval. Approved refunds are issued to your original payment method within 5–7 business days. For COD orders, refunds are made by bank transfer or UPI to details you provide. Banks may take additional time to reflect the credit.

7. Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at our cost. Our leather goods also carry a two-year warranty against stitching and hardware defects under normal use.

8. Cancellations

You may cancel an order before it is dispatched for a full refund. Once shipped, our return process applies.

Contact us

Questions about this policy? Reach us at info@sogann.com, WhatsApp +91 92576 15556, or by post at Udaipur, Rajasthan – India, 313001.